Cookie Policy

Last updated: December 2024

This Cookie Policy explains how DestRide ("we," "our," or "us") uses cookies and similar technologies when you visit our website or use our mobile application. This policy should be read alongside our Privacy Policy, which explains how we use your personal information.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website or use an app. They help websites and apps remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and more useful.

2. How We Use Cookies

We use cookies and similar technologies for several purposes:

  • To provide and maintain our bus booking services
  • To remember your preferences and settings
  • To analyze how our website and app are used
  • To improve our services and user experience
  • To provide personalized content and advertisements
  • To ensure the security of our services

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website and app to function properly. They enable basic functions like page navigation, access to secure areas, and booking functionality. The website cannot function properly without these cookies.

Examples: Session cookies for login, shopping cart cookies for booking process, security cookies for fraud prevention

3.2 Performance Cookies

These cookies help us understand how visitors interact with our website and app by collecting and reporting information anonymously. This helps us improve our services.

Examples: Google Analytics cookies, page load time tracking, error tracking

3.3 Functionality Cookies

These cookies allow the website and app to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.

Examples: Language preferences, saved routes, favorite destinations, user interface preferences

3.4 Targeting/Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Examples: Google Ads cookies, Facebook Pixel, retargeting cookies

4. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and provide other services. These third parties may include:

  • Analytics Providers: Google Analytics, Facebook Analytics
  • Payment Processors: Stripe, PayPal, Razorpay
  • Advertising Networks: Google Ads, Facebook Ads
  • Social Media: Facebook, Twitter, Instagram
  • Customer Support: Zendesk, Intercom

5. Mobile App Cookies and Similar Technologies

Our mobile app may use similar technologies to cookies, including:

  • Local Storage: Storing data locally on your device
  • Session Storage: Temporary data storage during app sessions
  • Device Identifiers: Unique device IDs for app functionality
  • Push Notifications: Tokens for sending notifications

6. Cookie Duration

Cookies have different lifespans:

  • Session Cookies: Temporary cookies that are deleted when you close your browser or app
  • Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
  • First-Party Cookies: Set by our website and app directly
  • Third-Party Cookies: Set by external services we use

7. Your Cookie Choices

You have several options for managing cookies:

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can:

  • Block all cookies
  • Allow only first-party cookies
  • Delete existing cookies
  • Set up notifications when cookies are being set

7.2 Mobile App Settings

For our mobile app, you can:

  • Manage app permissions in your device settings
  • Clear app data and cache
  • Disable push notifications
  • Reset advertising identifiers

7.3 Cookie Consent

When you first visit our website or use our app, you'll see a cookie consent banner. You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences
  • Change your preferences later through our cookie settings

8. Impact of Disabling Cookies

Please note that if you choose to disable cookies, some features of our website and app may not function properly:

  • You may need to re-enter information repeatedly
  • Some booking features may not work correctly
  • Personalized content may not be available
  • Security features may be affected

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Cookie Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Email: privacy@destride.com
Address: [Your Company Address]
Phone: [Your Contact Number]

11. Cookie Settings

You can manage your cookie preferences at any time by clicking the "Cookie Settings" button below or visiting our cookie preferences page.

Note: This cookie policy is designed to comply with GDPR, CCPA, and other privacy regulations. Please ensure you customize the contact information and cookie details according to your specific implementation and legal requirements.