Privacy Policy

Last updated: December 2024

DestRide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Book bus tickets
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number)
• Payment information (processed securely through third-party payment processors)
• Travel preferences and booking history
• Profile information and preferences

1.2 Automatically Collected Information

When you use our app, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers
• Location Information: GPS location (with your consent) to help find nearby bus stops and routes
• Usage Data: App usage patterns, features accessed, and interaction data
• Log Data: IP address, browser type, access times, and referring website addresses

2. How We Use Your Information

We use the collected information for various purposes:

• Provide and maintain our bus booking services
• Process your bookings and payments
• Send booking confirmations and travel updates
• Provide customer support and respond to inquiries
• Improve our app and services
• Send promotional offers (with your consent)
• Ensure app security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our app and providing services
• Bus Operators: With bus companies to fulfill your bookings
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Location Services: Control location permissions in your device settings

6. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

7. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about your CCPA rights.

12. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). Please contact us for more information about your GDPR rights.

13. India Privacy Rights (Indian Users)

If you are located in India, you have additional rights under the Digital Personal Data Protection Act, 2023 (DPDPA). These rights include:

• Right to Information: Know what personal data is being processed and for what purpose
• Right to Correction and Erasure: Request correction of inaccurate data and deletion of personal data
• Right to Grievance Redressal: File complaints with the Data Protection Board of India
• Right to Nominate: Nominate another person to exercise your rights in case of death or incapacity
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Withdraw Consent: Withdraw your consent for data processing at any time

If you wish to exercise any of these rights or have questions about your rights under the DPDPA, please contact us using the information provided in the "Contact Us" section.