Terms of Service

Last updated: December 2024

Welcome to DestRide. These Terms of Service ("Terms") govern your use of our mobile application and related services (collectively, the "Service") operated by DestRide ("we," "our," or "us").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

1. Acceptance of Terms

By downloading, installing, or using the DestRide app, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

DestRide is a bus booking platform that allows users to:

• Search for bus routes and schedules
• Book bus tickets online
• Track bus locations in real-time
• Manage bookings and cancellations
• Access customer support services

3. User Accounts

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your account credentials secure
• Accept responsibility for all activities under your account

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

4. Booking and Payment Terms

4.1 Booking Process

When you book a bus ticket through our Service:

• You agree to provide accurate passenger information
• Bookings are subject to availability
• Fares are subject to change without notice
• We act as an intermediary between you and bus operators

4.2 Payment Terms

Payment for bookings must be made at the time of booking through our secure payment gateway. We accept various payment methods as displayed in the app. All payments are processed securely through third-party payment processors.

4.3 Cancellation and Refunds

Cancellation and refund policies are subject to the terms of the respective bus operators. Cancellation charges may apply as per the operator's policy. Refunds will be processed according to the payment method used for booking.

5. User Conduct

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Use the Service for commercial purposes without authorization
• Create multiple accounts for fraudulent purposes

6. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by DestRide and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information.

8. Disclaimers and Limitations

8.1 Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, technical issues, or other factors beyond our control.

8.2 Third-Party Services

Our Service integrates with third-party bus operators, payment processors, and other services. We are not responsible for the quality, safety, or reliability of these third-party services.

8.3 Limitation of Liability

To the maximum extent permitted by law, DestRide shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

9. Indemnification

You agree to defend, indemnify, and hold harmless DestRide and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in India.

12. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us at:

15. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure is a result of events beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.

16. Entire Agreement

These Terms constitute the entire agreement between you and DestRide regarding the use of the Service, superseding any prior agreements between you and DestRide relating to your use of the Service.